No Worries Warranty

At VELOR Eyewear, your satisfaction is our priority. That’s why we offer a 60-Day Money-Back Guarantee, no questions asked. We’re committed to ensuring you have a smooth, stress-free experience from purchase to delivery and beyond. 

Our Promise to You: 

If you’re not completely satisfied with your purchase, you can request a full refund or replacement within 60 days of the delivery date. No hassle, no stress. 

Our Guarantee Covers: 

  • Change of Mind: If you change your mind within 60 days, we’ve got you covered. 

  • Items Damaged in Transit: Free replacements for anything damaged on arrival. 

  • Incorrect Prescriptions or adaptation issues: If your glasses don’t match your order or prescription. This also applies if you’re unable to adapt to prescription changes recommended by your optometrist.  

  • Frame Fit Issues: If the frame doesn’t sit comfortably or needs an adjustment. 

How It Works 

  1. Check your delivery date. You have 60 days from this date to submit your request. 

  1. Contact our team. We'll guide you through the quick and easy process. 

  1. Receive your refund or replacement. We’ll take care of the rest. 

Need Help? 

We’re here for you. If you’d like to start a return or have any questions, don’t hesitate to contact us